Returns are accepted within 14 days of the date you received your item, however, we must be informed within 3 days of you receiving an item that you wish to return it.
To be eligible for a full refund we must be satisfied that the item is in the exact condition that it was sent. Items must be returned in the original packaging. For UK returns, please return your item via guaranteed special delivery with insurance and tracking and inform us of the tracking code/number.
CUSTOM & MADE TO ORDER
Please note that our custom made pieces are only eligible for a refund if there is a mistake in the making of the time. We are confident you will be happy with your made to order jewellery but should we make any errors then we will of course honour a full refund or remake the item for you.
Shipping charges (if applicable to the item purchased) will not be refunded unless you received the item in a faulty or damaged condition. The buyer is responsible for return shipping costs and we cannot provide a refund for any items that are not returned to us by uninsured or non-recorded delivery if they become lost or damaged in transit.
For international returns, please use a postal service that adequately insures and tracks the item. Please inform us of the tracking code/number. In addition, please write on your package 'UK RETURNED GOODS - NO CUSTOMS CHARGE'. Any import fees incurred by Hunters Fine Jewellery due to incorrect postage labelling by the sender will be deducted from the buyer's refund. We will not be liable for any import taxes or duties that may be applied when returning items back to us from overseas.
Please take your time when reading the descriptions. Also, look carefully at the photos and use the ZOOM IN (located under the images to the right) before purchasing.
Many of our items are antique or vintage and some pieces are around 100 years old which means that they are likely to show minor signs of wear consistent with the age of the piece.
We inspect all items for condition and authenticity before listing them. We describe each item, taking clear professional quality pictures. Most of the pictures are taken in studio lighting. Please contact me if you require further images and images under natural lighting such as diamond rings.
Questions about our Refund Policy should be sent to us at Michael@HuntersFineJewellery.com
Millbrook Galleries Ltd, a company incorporated in England and Wales with registered number 08798708 whose registered office is at 32 Higher Bridge Street, Bolton, England, BL1 2HA;
