Frequently Asked Questions (FAQ)

We offer a carefully curated selection of jewellery, including 925 sterling silver, assay-hallmarked gold, and a variety of natural and lab-grown gemstone pieces. Our collection includes both pre-owned vintage jewellery and our own exclusive designs, each crafted with attention to detail and quality. Every gold piece we design is fully assay-hallmarked and features our unique maker’s mark, ensuring authenticity. Whether you’re looking for a timeless antique piece, a contemporary gemstone setting, or a bespoke creation, you’ll find something special in our collection. Browse our collection here.

Yes, we offer fast and reliable international shipping via DHL Express, ensuring your jewellery reaches you securely and efficiently. At this time, we do not offer standard international shipping due to inconsistencies with certain postal services. However, for lower-value items, we may be able to arrange a custom shipping option upon request. If you’d like to discuss alternative shipping methods, please feel free to contact us before placing your order.

We offer a hassle-free return process. See our Refund Policy for details.

Yes! Visit our Custom Jewellery page to learn more.

Yes! Our own-designed gold jewellery is assay-hallmarked. Read more in our Hallmarking Guide.

Yes! Contact us with details and images for a quote.

Use our Ring Size Guide for simple measuring instructions.

Our blog is a valuable resource for jewellery lovers, covering everything from jewellery care tips to buying guides and the history of hallmarking. Explore our cleaning guides to keep your jewellery in top condition, or learn about gold coins if you're interested in collecting investment pieces. We also dive into the symbolism behind jewellery and provide insights into different gemstones and their meanings. Whether you’re looking for buying tips or fascinating jewellery facts, our blog has something for everyone.

We offer free UK next-day delivery on all orders. Follow us on social media for updates on promotions.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna interest-free split payments.

Yes! We buy gold, silver, vintage, and new jewellery. Learn more on our Sell Jewellery page.

We recommend gentle cleaning methods. Visit our Jewellery Care Guide for tips.

Yes! Contact us to discuss available options.

We are committed to ethical sourcing, particularly for our gold and pre-owned pieces. Learn more on our About Us page.