Refund policy

Hunters Fine Jewellery Return Policy

We want you to feel confident with every purchase, and we're here to help if you need to make a return.

General Returns
We accept returns within 30 days from the date you received your item. To be eligible for a refund, the item must be in its original condition and packaging, as it was when sent. Shipping costs will only be refunded if the item arrived damaged or faulty. Please note, return postage costs are the buyer's responsibility. We recommend using insured or tracked delivery as we cannot issue refunds for items lost or damaged in transit if sent without this service.

UK Returns
Please use guaranteed Special Delivery with insurance and tracking for UK returns and share the tracking code with us.

International Returns
For international returns, please use a tracked and insured postal service. Be sure to label the package as "UK RETURNED GOODS or NO CUSTOMS CHARGE" to avoid customs fees. If customs charges are incorrectly applied due to labelling, they may be deducted from your refund. Unfortunately, we can’t cover import duties or taxes that may arise from international returns.

Custom & Made-to-Order Items
Custom and made-to-order items, including specific ring sizes, are non-refundable unless we made an error in their creation.

Pre-Owned Jewellery
Pre-owned items altered or resized upon request are not eligible for return or refund.

If you have any questions about returns or need assistance, please don’t hesitate to reach out. We’re here to make the process smooth and straightforward for you!

Questions about our Refund Policy should be sent to us at michael@huntersfinejewellery.com

Millbrook Galleries Ltd, a company incorporated in England and Wales with registered number 08798708, whose registered office is at 32 Higher Bridge Street, Bolton, England, BL1 2HA;